FREE UK SHIPPING | CLICK & COLLECT | NO QUIBLE RETURNS

Returns and Exchanges

Returns for exchange or refund
We offer a no quibble, 30-day money back guarantee regardless of whether your product has been used or not. Our policy only lasts 30 days. If during this time you decide the product is unsuitable then you can return the product and contact us for a full refund. We trust you, but to protect against fraud, the guarantee is valid only for first-time purchases of a product, and only redeemable up to 30 after purchase.

To return a product for exchange or refund, please use the form at the bottom of this page. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange and issue you with a store credit to re-order the correct item from our store. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please email refunds@alchemynrg.com.

Return postage 
We will refund return postage (UK only) for products shipped by second class signed for service from a Royal Mail post office. If another service is used we will refund to the maximum value of £7. 

Warranty 
Each of our brands have their own warranty procedure, but in general any item that is defective within the first year of purchase will be replaced on a like for like basis. If you have a warranty product please email refunds@alchemynrg.com and we will advise you on the next steps to take.